Thursday, October 12, 2023 by Joycellyn Akuffo | Frequently Asked Questions

We understand that sometimes things come up, and attending a scheduled lesson isn't possible. Here's what you should know about missed lessons at Geek School Tutoring:

1. Always Notify Us:

If you know in advance that your child won't be able to attend a lesson, please let us know. The more notice you give, the better we can plan and accommodate. 

The best way to notify us is to use the portal, using the steps below.

2. Group Sessions: 

For our group sessions, the dates are pre-set for the month. 

Online Group Sessions

If a lesson is missed, unfortunately, we can't provide a make-up lesson or a refund. This is because our group schedules are fixed, just like a swimming or sports club, for instance. The only exception is if the cancellation is from our side; in such cases, we'll either reschedule or offer a refund.

In-Centre Group Sessions

We are able to reschedule group sessions in our Beckenham and Catford centres, as we run several group sessions throughout the week. If you would like to reschedule your child's lesson, please contact us at least 24 hours before the session, so we can try our best to accommodate your request.

If the notice is shorter than this, we will respect the cancellation, but a refund cannot be issued, and there is a possibility that the lesson will not be rescheduled. If the lesson hasn't been paid for by the time of cancellation, the session's fee will still apply.

3. One-to-One Tuition:

If you need to cancel or change a one-on-one lesson, please give us at least 24 hours notice. If the notice is shorter than this, we will respect the cancellation, but a refund cannot be issued. If the lesson hasn't been paid for by the time of cancellation, the session's fee will still apply.

4. Ongoing Lessons: 

Remember, tuition is ongoing. So, if your child misses a lesson without prior notice, the lesson will be marked as "missed", and the fee will still apply. Always notify us in writing if you wish to pause or stop lessons.

We're here to help and accommodate wherever we can. If there are any unique circumstances or concerns about missed lessons, please reach out. We value our students' education and will do our best to assist.

In short, while missed lessons are non-refundable, communication is crucial. Always keep us in the loop so we can work together to ensure your child's educational journey is smooth and fruitful!